Click below to learn about our gentle SYSTEMK4 cleaning process!
What Happens When Your Wedding Gown Reaches Us?
Once your gown arrives at our state-of-the-art preservation facility, it goes through a detailed reception process. Our team is trained to handle every gown as if it were a museum-grade garment, giving it the utmost care and attention from the moment it is unboxed.
Wedding Gown Arrival and Registration
As soon as your gown arrives, it is carefully unboxed and assigned a unique identification number. This number is entered into our GownTracker system so you can keep tabs on your dress 24 hours a day and know exactly where it is in the preservation process.
Track Your Gown in Real-Time
After registration, your gown is placed on our custom-built racking system imported from Germany. This system is specifically designed to carry your dress through each stage of the preservation process while maintaining the precise humidity and temperature conditions needed during the drying phase.
Stain and Fabric Examination
A fabric expert then carries out a meticulous inspection of your gown. Using UV technology, they identify any visible and hidden stains, tears, loose threads, or missing adornments. Every detail is recorded in a thorough report that guides our cleaning team in addressing each issue later in the process.
Everything Is Noted for the Cleaning Team
All findings from the fabric examination are documented and passed directly to our gown cleaning team. This ensures that nothing is missed and that your gown receives targeted, careful treatment throughout the entire preservation process.
You Receive a Confirmation
Once your gown has been received and logged into our system, you will receive a confirmation. Please allow a couple of weeks from the date you shipped your dress for everything to be sorted and updated in our tracking system.
Frequently asked questions
Has a wedding dress/gown sent to you ever gone missing?
Not a chance! Our special tracking system keeps an eye on your wedding dress every step of the way, from the time it leaves your place until it's back at your door looking as good as new.
How much time does it usually take for my gown to get logged into your dress tracking system?
Just give us a couple of weeks after you send off your wedding dress for us to get everything sorted and updated in our tracking system.
How can I tell if my dress requires restoration and not preservation?
If we think your dress could benefit from a full restoration, we'll drop you a line using the contact details from your order. This service usually gets the nod for dresses that have been around for more than 20 years.
Why Preserve With Us?
Still Have Any Question?
If you are not able to find the answer to your question in our FAQ. You can contact us. We will answer you shortly!