As a trusted wedding gown preservation and cleaning provider, we have already handled millions of gowns from our clients throughout the years. Every gown is unique from each other as well as the restoration that it needs.
The cleaning and preservation that each dress needs is always dependent on its state when delivered to us. Some wedding dresses are almost destroyed from storing them for a long time, others do have a lot of stains, and yellowing of the sides already. However, you do not have to worry about it because we got you covered.
No matter what the damage your gown has, we have the perfect solution for that. We always make sure that your wedding dress is as good as brand new when it is delivered to you. Over the years, we have handled complicated and difficult wedding dress cleaning and preservationrequests but we have always exceeded the expectations of our clients.
You can see some of the most difficult restorations and cleaning that we have done in our photo gallery. There you can see our systematic process on how to preserve wedding dress that is delivered to us.
As soon as we receive your precious gowns, it is handled with care right away. Our team of restoration experts will unbox your gown safely and will assign it a unique identification number or barcode. The code will be sent to you so you can track its progress on our gown tracker system located on our website. With this, you can follow the process of your gown restoration while making sure that it is handled properly.
After assigning the barcodes to your gown, our fabric professional begins a meticulous check to see the damage that needs to be repaired and cleaned. Our fabric experts use a UV light technology to spot unnoticeable stains in your gown that even our naked eye cannot see. This process is important because invisible stains can cause more harm to your gown if not treated.
We will then proceed to our wedding dress preservation and cleaning process. All the damage recorded by our fabric expert in the report card will be taken care of during the cleaning and damage repair process.
Throughout the years, we have continuously upgraded our technologies to stay at par with the industry's standards. Our latest investment is the installment of a state-of-the-art racking system that was manufactured in Germany.
As soon as your gown’s identification number is encoded to our database, it is then moved to our racking system. From there, it will be cleaned thoroughly and will undergo the next processes needed to ensure that all the damages are repaired and the stains are removed. We will put your gown in a preservation box to keep it clean and safe when delivered back to you.
We also installed a special air handling system in our preservation facility to make sure that the circulation of the air is enough inside our preservation study. Keeping a controlled humidity is important because it keeps the gowns away from any possible damage and additional stains.
It takes about 7 to 10 days after sending your gown before you can see it on our gown tracker. The gown will be available in our system as soon as our fabric expert assigned an identification number to it and encoded it to our system.
If you have other concerns and questions that were not covered in our FAQ page, please do contact us at (800) 830-4665 from Mondays to Fridays 9 AM-5 PM EST and we will be available to assist you accordingly.
✔ Most Trusted
✔ The most trusted wedding dress preservation company by millions of brides, leading the industry since 1913.
✔ Safe and Insured
✔ We provide you the right tools to make sure that your beloved gown arrived in our care safely and our shipping insurance provides security to your garment when delivered
✔ Museum Quality
✔ Our advanced garment cleaning technology and preservation process are that of the same quality used and trusted by museums across the globe.
✔ We offer the most reasonable price in the industry.