The moment that your gown reaches our Company, it will start receiving a specialized care, and preservation in a museum quality. Your gown is prudently unboxed. A unique identification number /barcode number will be assigned to your gown, to make sure your gown can be located in our facility throughout the cleaning and preservation procedure. You can track and check the preservation procedure by entering the barcode number on our GownTracker™ system located at our website. It will provide a status progression of where is your gown at the moment. We assured that your gown is in good hands.
Right after your wedding gown obtains its identification number, our fabric professional begins a meticulous inspection procedure to classify any trouble parts of your gown. The stain stickers help us identify your concerned parts. Our fabric professionals go deeper by using UV light technology. This UV light technology will recognize invisible stains on your wedding gown. This invisible stains if left untreated, it would eventually become unsightly blemishes.
Other information for tears, fabric wear, loose adornments, and other details will be included in your gown report card and to be addressed during the gown cleaning procedure.
The Trusted Wedding Gown Preservation Co. has put in a state of the art racking system manufactured in Germany. As soon as your gown is classified into the system it is moved to this innovative racking system where it begins its trip through each stage of cleaning and preservation. A special air handling system has been installed in the preservation facility to keep air circulating in the temperature and humidity controlled preservation studio.
It takes 7-10 days after you send your gown in. It will only be register it into our system once your gown arrives at our facility.
We cover most of the questions you may have in our preservation FAQ page. If you can’t find answer to your questions, you are always welcome to contact us at (800) 830-4665 M-F 9am- 5pm EST and we'll be ready to assist.