Throughout the years, hundreds of thousands of gowns have come through our doors. Restoration for each dress always varies. Some of the wedding dresses have slight yellowing that occurs with age, while others have been nearly destroyed and ruined from mud, mold, wine, flooded homes, and even fires. No matter the damage your dress have endured, we aim to make sure that every dress is restored to its initial beauty when it leaves our facility, so you can remember your precious memories from your special wedding day.
Over the years, we have received many difficult restorations. Below you will see a gallery of a few of the most difficult cleanings and restorations that we have handled. If we can restore these dresses that were damaged from mud, wine, and yellowing, imagine the restoration and cleaning that will be done to your wedding gown!
As soon as your precious gown arrives at our Company, it will start receiving specialized care. Your gown will first be carefully unboxed. To make sure your gown can be located in our facility throughout the cleaning and preservation procedure, a unique identification number/barcode number will be assigned to your gown after unboxing. You can track and check the preservation procedure with our integrated technology by entering the barcode number on our GownTracker™ system located at our website. It will provide a status progression of where your gown is at the moment.
After your gown has received an identification number, a fabric professional begins a meticulous examination to classify any damages or concerns beyond the stain stickers that you had applied on your gown. Our fabric professionals go deeper by using UV light technology to identify unnoticeable stains.. This invisible stains if left untreated, it would eventually appear as small imperfections. All damages such as tears, fabric wear, loose adornments, and other details are be included in your gown report card by our fabric inspector and are addressed during the gown cleaning procedure.
We have invested in installing a state of the art racking system that was manufactured overseas in Germany. As soon as your gown is classified with an identification number into the system it is moved to our innovative racking system where it begins its trip through each stage of the cleaning and preservation process. Additionally, to ensure the upmost care and security for your gown we have a special air handling system has been installed in the preservation facility. This air handling system allows for us to keep air circulating in the temperature and humidity controlled preservation studio.
It takes approximately 7 to 10 days after you send your gown in. The gown will be available to checked on the GOWNTRACKER system as soon as it enters the facility and entered into our system.
If you have a question that was not covered in our preservation FAQ page, you are always welcome to contact us at (800) 830-4665 M-F 9am - 5pm EST and we'll be ready to assist.