FAQ: Wedding Gown Preservation

Find out the answer to frequently ask questions about the preservation process or dress cleaning process. Can’t find answer to your questions? Feel free to contact us, we are ready to assist you with any questions you may have in mind.

Wedding Gown Safety Shipping

Will my wedding gown, safe during the shipping process?

We know how precious your gown to you, that’s why we do everything we can to ensure your gown arrives safely. The preservation kit comes with shipping insurance to give you a peace of mind that if something happens to your gown- you are covered. The Wedding Gown Preservation is still #1 online retailer and we never encounter lost or damage gown while in transit. More than 3 million brides trusted our service.

HOW WILL I KNOW IF MY GOWN ARRIVES AT YOUR PRESERVATION AREA?

A tracking number will be assigned to your gown. Using the GownTracker™ you can always check the status updates 24/7, as we receive your gown from our preservation area, as we clean & preserved and delivered back to your home.

WILL THE APPLIED TREATMENTS HARM THE FABRIC OF MY WEDDING GOWN?

Our world class SystemK4 cleaning technology is 100% safe. Safe on subtle fabrics, sequins, beading and other accompaniments that commonly found in wedding gowns. It is Non-toxic and contain non-hazardous material that can harm your gown or even the environment.

HAVE YOU EVER LOST A GOWN WHILE IN TRANSIT?

The Wedding Gown Preservation is still #1 online dealer and we never encounter lost or damaged gown while in transit. We implement Standard operating procedures (SOPs) to provide a high quality service and we make sure that your gown arrives safe.

Difference Between the Preservation Kits

HOW TRADITIONAL DIFFER TO CELEBRITY WEDDING GOWN PRESERVATION KITS?

Celebrity Kit is intended for luxurious designer gowns and suggested for silk or high-end custom-made gowns. The celebrity preservation kit has a silver embossed box. Instead of steam pressing, hand pressing is applied. Lastly, Traditional kit has $500 shipping insurance, while Celebrity kit has $2.000 shipping insurance.

IN YOUR CLEANING PROCEDURE, WHAT IS THE DIFFERENCE BETWEEN THE TRADITIONAL PACKAGE AND THE CELEBRITY PACKAGE?

From spot cleaning and dry cleaning, there is no difference. Both packages receive equal quantity of care and both are treated like a royalty.

Insurance & Shipping

HOW WILL I TAKE MY GOWN FOR YOUR CLEANING AND PRESERVATION SERVICE?

Easy! Just order your desire kit from our website trustedweddinggownpreservation.com. You may also include the following items to preserve: gloves, veil, train, hat, jacket, shawl, handkerchief, cape, garter, ring pillow, money bag, and purse. If you wish to preserved more than 5 items, it will be charge $10 each. We also accept preservation for shoes, slip, and a silk bouquet for only $25 each. Any additional charges will be included when you ship your gown to us.

IS THERE A POSSIBILITY THAT MY WEDDING GOWN COULD BE LOST OR STOLEN DURING TRANSIT?

You can always track the location of your gown during the whole preservation process. UPS shipping courier has advance technology, that allows you to track your gown while in transit. The Trusted Wedding Gown have a tracking system that will help you track your gown. To protect the both kits, we provide a shipping insurance from the shipping carriers.

WILL YOU INFORM ME WHEN MY GOWN REACHES YOUR FACILITY?

Yes! We will inform you by sending an e-mail. We will inform you the arrival of your gown and the cleaning and preservation process has begun.

DO YOU OUTSOURCE ANY PHASE OF THE CLEANING AND PRESERVATION PROCEDURE?

No we don’t. The whole procedure is accomplished in-house and your gown will be secure during the whole period.

CAN I USE ONE ADDRESS AND SHIPPED IT TO ANOTHER ADDRESS?

Yes. Our website ordering system provide the option to choose a different shipping address from the address you use for billing.

100 Year -Lifetime Warranty

WHAT DOES YOUR 100 YEAR WARRANTY COVER?

The 100-year warranty protects your gown from future yellowing. Any signs of dress yellowing, you may contact us and The Wedding Gown Preservation Company will re-clean and preserve your gown for FREE.

IF I ACCIDENTALLY OPEN THE BOX AND RESEAL IT, DOES IT VOID THE WARRANTY?

No. Your warranty will still be valid. In the event you need to open it, we include "sealing squares" which you can use to reseal the seams of your preservation kit. However, we highly ask that you should not take-off your gown completely out of the Preservation Chest. Chance of environmental contaminants, such as oil from your skin, will void your 100-year warranty.

The Cleaning & Preservation Procedure

CAN I HAVE MY GOWN CLEANED BUT NOT PRESERVED?

Yes. If you have a gown, you plan on wearing again soon or if you plan to sell your gown to another bride soon. Our Clean-only Kit is excellent for that.

WHAT HAPPENS TO MY GOWN DURING THE CLEANING PROCEDURE?

During the gown cleaning procedure, your gown will be rotated around our racking system to "preservation stations" where each station focuses exclusively on one aspect of the cleaning process. The stations are the following: gentle dry cleaning, spot removal, pressing, hemming, beading and more. Your dress is preserved by applying the old-age family formulas passed down through the generations. When the cleaning procedure is completed, your gown is placed in our acid free preservation paper and formed around a bust to maintain the gown's shape over time. The final step, your gown is sealed in our preservation chest, placed in a heavy, crush-proof shipping box, and sent out back to your home.

WHAT ARE THE TYPE OF STAINS THAT YOU ABLE REMOVE FROM MY GOWN?

We are able to remove 95% of stains found on the gowns that we process. If a particularly difficult stain is found, we apply our policy of not compromising the fabric of your gown. The types of stains we successful remove are the following:

  • Dirt
  • Grease
  • Sugar Staining
  • Blood
  • Tar
  • Grass
  • Mud
  • Ink and more

WHAT TYPE OF REPAIRS ARE YOU ABLE TO MAKE ON MY GOWN?

Any kind of repairs. The in-house tailors and seamstress were experts in repairing your gown. We will contact you, if we find damage on your gown. Options to repair the damage and the cost to do so, will be provided. You may also specify the damage of your gown prior on sending.

WHAT KIND OF ACCESSORIES CAN I INCLUDE TO BE PRESERVED TOGETHER WITH MY CLEANING AND PRESERVATION?

Up to 5 items can be included to be preserved for FREE. These can include gloves, veil, train, hat, jacket, shawl, garter, ring pillow, money bag, purse, and garter, handkerchief, cape, duster. In the event that you have more than 5 items that you'd like preserved, you'll be charged $10 for each additional items. We also offer preservation for shoes, slip, and a silk bouquet for an extra $25 each.

Preservation Kit Packaging

WHAT IS THE PRESERVATION BOX MADE OUT OF?

Our preservation box is made of durable corrugated cardboard covered with a UV resistant sealant that resist dust, dirt and UV light penetration. Even the preservation window is guarantee UV resistant.

CAN I GET A SILVER COLORED BOX BUT IN A TRADITIONAL SERVICE?

No, you need to upgrade your traditional kit to the celebrity kit in order to get the silver preservation chest.

WHAT ARE THE SIZES OF THE PRESERVATION BOX?

To ensure the best fit of your wedding gown to our preservation chest, we have 3 sizes available. Depending on the size of your dress and additional accessories, we have the following sizes:
Standard Dimensions: 33" x 19" x 7":
Large Dimensions: 33" x 19" x 10":
Extra Large Dimensions: 33" x 19" x 13":

Processing Time

HOW LONG WOULD IT TAKE FOR THE ENTIRE DOOR-TO-DOOR PROCEDURE?

Depending on the size of your gown and the amount of work that needs to be done, the procedure will take 3-10 weeks from the day you order your kit. The actual preservation procedure takes around 20 days in our facility.

HOW LONG WILL IT TAKE TO GET THE PRESERVATION BOX ONCE I PLACED MY ORDER ON YOUR WEBSITE?

After you place your order on our website, the preservation box will arrive at your home within 5-7 days.

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