Find out the answer to frequently ask questions about the preservation process or dress cleaning process. Can’t find answer to your questions? Feel free to contact us, we are ready to assist you with any questions you may have in mind.
A tracking number will be assigned to your gown. Using the GownTracker™ you can always check the status updates 24/7, as we receive your gown from our preservation area, as we clean & preserved and delivered back to your home.
Our world class SystemK4 cleaning technology is 100% safe. Safe on subtle fabrics, sequins, beading and other accompaniments that commonly found in wedding gowns. It is Non-toxic and contain non-hazardous material that can harm your gown or even the environment.
The Wedding Gown Preservation is still #1 online dealer and we never encounter lost or damaged gown while in transit. We implement Standard operating procedures (SOPs) to provide a high quality service and we make sure that your gown arrives safe.
From spot cleaning and dry cleaning, there is no difference. Both packages receive equal quantity of care and both are treated like a royalty.
You can always track the location of your gown during the whole preservation process. UPS shipping courier has advance technology, that allows you to track your gown while in transit. The Trusted Wedding Gown have a tracking system that will help you track your gown. To protect the both kits, we provide a shipping insurance from the shipping carriers.
Yes! We will inform you by sending an e-mail. We will inform you the arrival of your gown and the cleaning and preservation process has begun.
No we don’t. The whole procedure is accomplished in-house and your gown will be secure during the whole period.
Yes. Our website ordering system provide the option to choose a different shipping address from the address you use for billing.
No. Your warranty will still be valid. In the event you need to open it, we include "sealing squares" which you can use to reseal the seams of your preservation kit. However, we highly ask that you should not take-off your gown completely out of the Preservation Chest. Chance of environmental contaminants, such as oil from your skin, will void your 100-year warranty.
During the gown cleaning procedure, your gown will be rotated around our racking system to "preservation stations" where each station focuses exclusively on one aspect of the cleaning process. The stations are the following: gentle dry cleaning, spot removal, pressing, hemming, beading and more. Your dress is preserved by applying the old-age family formulas passed down through the generations. When the cleaning procedure is completed, your gown is placed in our acid free preservation paper and formed around a bust to maintain the gown's shape over time. The final step, your gown is sealed in our preservation chest, placed in a heavy, crush-proof shipping box, and sent out back to your home.
We are able to remove 95% of stains found on the gowns that we process. If a particularly difficult stain is found, we apply our policy of not compromising the fabric of your gown. The types of stains we successful remove are the following:
Any kind of repairs. The in-house tailors and seamstress were experts in repairing your gown. We will contact you, if we find damage on your gown. Options to repair the damage and the cost to do so, will be provided. You may also specify the damage of your gown prior on sending.
Up to 5 items can be included to be preserved for FREE. These can include gloves, veil, train, hat, jacket, shawl, garter, ring pillow, money bag, purse, and garter, handkerchief, cape, duster. In the event that you have more than 5 items that you'd like preserved, you'll be charged $10 for each additional items. We also offer preservation for shoes, slip, and a silk bouquet for an extra $25 each.
No, you need to upgrade your traditional kit to the celebrity kit in order to get the silver preservation chest.
To ensure the best fit of your wedding gown to our preservation chest, we have 3 sizes available. Depending on the size of your dress and additional accessories, we have the following sizes:
Standard Dimensions: 33" x 19" x 7":
Large Dimensions: 33" x 19" x 10":
Extra Large Dimensions: 33" x 19" x 13":
After you place your order on our website, the preservation box will arrive at your home within 5-7 days.