Congratulations! Your wedding gown has been carefully examined, cleaned, fixed and preserved. Now, it is time to ship back your gown safely in our crush-proof, heavy duty, and water-resistant shipping box.
When is it time your wedding gown is ready to be sent back to your home you will receive an e-mail notification. To ensure the wedding gown arrives back to you safely, the e-mail will contain all tracking information to locate your gown as it is shipped back to your home.
As soon as you receive your wedding gown, we recommend and encourage you to inspect the gown. We provide white gloves for you to use during inspection to avoid any dirt or any oils from your hand transferring to the gown. After inspecting the gown, you can the sealing squares that are provided to re-seal the preservation chest.
Important note: During inspection, DO NOT COMPLETELY REMOVE YOUR GOWN FROM THE PRESERVATION CHEST. If your gown is completely removed from the preservation chest our 100 year warranty will be voided. If the gown has been removed entirely the box and bust, we cannot guarantee that new stains, dusts, and oils may have transferred to your gown. Additionally, all damages must be reported within 15 days of receiving your gown.
Now that you have preserved your gown, it is important to store in properly. We highly recommend and encourage you to store your gown in a cool, dry place. We do not store your gown in an attic or basement as the gown is made of delicate fabrics and needs to be handled with care.
To serve you well, we provided answer for the frequently ask questions about the return trip of your preserved wedding gown.
No. We require a signature for our kits. Additionally, we cannot ship your gown via PO Boxes because of the size and nature of the wedding gown preservation kit. Hence, it must be sent to an home address or apartment.
Yes. Please contact us in advance with details and full information of the damage that happened to your preserved wedding gown. We do re-preserved gowns that have been damaged in such situations as well as other natural disasters.
If you have a question that was not covered in our preservation FAQ page, you are always welcome to contact us at (800) 830-4665 M-F 9am - 5pm EST and we'll be ready to assist.
LEARN MORE WATCH HOW IT WORKS BEFORE & AFTER GALLERY We exist to serve every bride. Since many decades, we already served millions of brides.
FREE 2 way shipping with prepaid insurance
The world class cleaning and preservation process & technology applied on your gown is the same that is trusted by museums across the world.
Our preservation package offers the lowest price with high quality of service.
Our Return Process is simple and hassle free. You can return your kits up to 90 days from your item's ship date.
