After your wedding gown is prudently examined, cleaned, repaired, restored and placed in the preservation chest, your wedding gown will be back to you soon. But before that, we will place your gown in our crush-proof, double-walled and waterproof shipping container. Then it will be securely sent back to your home. Your gown will now become a precious family inheritance to be adored by future generations.
You will receive an e-mail notification, whenever your wedding gown is ready to be sent back to your home. This e-mail will contain all tracking information to locate your gown in various points of transit until it arrives back to your home.
Whenever your wedding gown arrives at your home, we encourage you to give your preserved wedding gown with a light inspection. To prevent any oils on your hands from transferring to you’re the fabrics of your wedding gown, we provided you a pair of white glove. Using the sealing squares, you may re-seal the preservation chest after the light inspection. You may also pick up the preformed bust to inspect the train, accessories, and even the hemline of your gown.
Important note: Completely removing your gown from the preservation chest will void our 100 year warranty. If the gown is completely removed from the box and bust, we cannot guarantee new stains may be transferred to your gown. Damages must be reported within 15 days of receiving your gown
Store your gown in a cool, dry place. Do not store your gown in an attic or basement. We highly recommend to store your gown in a setting that you, yourself would be comfortable in. Always remember that your wedding gown is made up of some of the subtlest fabrics in the textile world and must be handle with love and care during storage.
To serve you well, we provided answer for the frequently ask questions about the return trip of your preserved wedding gown.
No. We cannot ship your gown via PO Boxes or APO's, because of the size and nature of the wedding gown preservation kit.
Yes. We do re-preserved gowns that have been damaged in all of the above situations and other natural disasters. Please contact us in advance with full information of the damage that happened to your preserved gown.
We cover most of the questions you may have in our preservation FAQ page. If you can’t find answer to your questions, you are always welcome to contact us at (800) 830-4665 M-F 9am- 5pm EST and we'll be ready to assist you.